Terms & Conditions for Sugar Bear Studio

Introduction

Welcome to sugarbearstudio.ch (hereinafter “Sugar Bear Studio”, “we”, “us”, or “our”). By accessing or purchasing from our website, you (“the customer” or “you”) agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

Scope of Service

Sugar Bear Studio offers handmade cake toppers and related goods for sale online, shipped to customers in Switzerland and worldwide. All products are made to order and unique to each customer.

Orders & Contract

  • Orders placed on our website constitute an offer to purchase.

  • Confirmation of the order and commencement of processing only occur after payment is received.

  • We reserve the right to refuse or cancel orders for any reason, including but not limited to payment issues, product unavailability, or breach of these terms.

Prices & Payment

  • All prices are listed in Swiss Francs (CHF).

  • For international deliveries, import duties, taxes, and fees may apply and are the customer’s responsibility.

  • Payment is accepted via the methods specified on our website at checkout.

  • The full price must be paid before goods are created or dispatched.

Shipping & Delivery

  • Orders are shipped worldwide. Shipping costs vary by destination and are displayed during checkout.

  • Customers are responsible for customs clearance and any import taxes or fees in their country.

  • Delivery times are estimated and may vary depending on the product, time of year, and postal delays.

  • Sugar Bear Studio is not responsible for delays caused by events outside our control (delays caused by customs or shipping carriers).

Returns & Refunds

  • As products are handmade and customized, returns are accepted only if items arrive damaged or do not match your order description.

  • All requests for returns or refunds must be made within 7 days of receipt, including photo evidence where relevant.

  • Refunds will be processed to the original payment method within 14 days upon satisfactory resolution.

Product Information & Customization

  • By ordering, customers acknowledge that handmade items may differ slightly from images shown.

  • Customization requests must be clearly provided at order time; changes after purchase may not be accommodated.

Intellectual Property

  • All designs, images, and content on sugarbearstudio.ch are property of Sugar Bear Studio and may not be used, copied, or distributed without written consent.

Limitation of Liability

  • Sugar Bear Studio is not liable for indirect, special, or consequential damages resulting from use of products or website.

  • Items are for decorative purposes; keep out of reach of young children to avoid potential hazards.

Governing Law & Jurisdiction

  • These Terms & Conditions are governed by Swiss law.

  • Any disputes shall be resolved by the courts of Zürich, Switzerland.

Changes to Terms

  • Sugar Bear Studio reserves the right to modify these Terms & Conditions at any time. Changes take effect upon publication on the website. Continued use of the site constitutes acceptance.

Contact Information

Sugar Bear Studio

Florastrasse 53, 8610 Uster, Switzerland

Email: alex@sugarbearstudio.ch